Hello DevSense Support Team,
I’m writing regarding an automatic renewal that was processed by mistake. A charge of $83 was recently made via 2Checkout for my DevSense subscription/license. I forgot to disable auto-renewal.
At the moment, I’m not using your product because my employer requires me to work within their managed development environment/tools, so I don’t have a practical way to use DevSense.
I have already contacted 2Checkout to request a refund. They replied that they will reach out to you and get back to me within 5 days. In parallel, I’d like to ask you directly if you could please approve and process a refund for this accidental renewal.
Thank you in advance for your help.
Best regards,
Kostiantyn
